e-academy – IT training excellence in Cardiff, Newport, Bristol and South Wales

Course details
Fee £140
Days 1
Code ILM5E
Course dates
May 
Jun 
Jul 
Aug2
Sep 
Oct 

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Managing difficult situations and conflict management

The Managing difficult situations and conflict management training course is available at our Cardiff training centre in Wales, which is also within easy reach of Newport, Bristol and South Wales

Overview

 

This one day course has been designed for either practicing, or aspiring, Middle Managers, and can be taken as a stand alone course, or as part of the ILM Level 5 Award in First Line Management.

 

Course Outline

 

  • Defining conflict and its origins
  • Identifying potential and actual conflict situations and different types of behaviour
  • Managing your own reactions in difficult situations
  • Understanding and applying different conflict management styles
  • The principles of giving and receiving constructive feedback