e-academy – IT training excellence in Cardiff, Newport, Bristol and South Wales

Course details
Fee £240
Days 2
Code LBM3
Course dates
May 
Jun26
Jul 
Aug 
Sep 
Oct 

Click on a course date to book
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0845 650 6500

Introduction to Managing People

The Introduction to Managing People training course is available at our Cardiff training centre in Wales, which is also within easy reach of Newport, Bristol and South Wales

Overview

 

This course is designed for people who are new to the area of managing people or who are supervising people but have had no formal training.

 

Course Outline

 

Role and Responsibility of the First Line Manager

  • Developing yourself as a team leader
  • The roles, functions and responsibilities of a team leader
  • Limits of authority and accountability
  • Personal skills and abilities for effective team leading
  • Understanding leadership style and the impact it has

 

Workplace communication

  • Stages in the communication process
  • Barriers to communication and how to overcome them
  • Advantages and disadvantages of a range of direct communication methods
  • Aspects of face-to-face communication
  • The importance of keeping records of one-to-one oral communication

 

Building your team

  • The main components of building high quality teams
  • The stages of team development
  • Team roles and working together

 

Motivating the work team to perform

  • The impact of organisational employment policies (timekeeping, absenteeism, conduct, performance)
  • Identifying under-performance and the extent of a team-leader's authority
  • Motivational models at work
  • Personal and organisational objectives
  • Use of feedback to optimise performance
  • Understanding reactions and resistance to change
  • Supporting people through change
  • Effective steps of managing change with others