e-academy – IT training excellence in Cardiff, Newport, Bristol and South Wales

Course details
Fee £990
Days 4
Code FCITIL
Course dates
May 
Jun 
Jul24
Aug 
Sep10
Oct 

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0845 650 6500

Foundation Certificate in IT Service Management

The Foundation Certificate in IT Service Management training course is available at our Cardiff training centre in Wales, which is also within easy reach of Newport, Bristol and South Wales

Overview

This four day course is designed to introduce delegates to ITIL best practise and is a prerequisite for any further ISEB IT Service Management qualifications. The course introduces delegates to ITIL terminology and processes designed to deliver effective and efficient IT services. The course leads to the formal ISEB Foundation Certificate in IT Service Management examination.

Examination information

  • ISEB examination (takes place at 10am on the morning of the final day)

Prerequisites

Before attending this course, students must have:

  • There are no formal prerequisites for this course. Though a good general awareness of IT principles and terminology will be of benefit.

Course outline

Service Support

  • Asset and configuration management
  • The service desk
  • Incident management
  • Problem management
  • Change management
  • Release management

Service Delivery

  • Service level management
  • Availability management
  • Financial management for IT services
  • Capacity management
  • IT service continuity management